Operational Analysis of University Dormitory Services from a Resident Perspective

Abstract

This study examined the operational management of the Mindanao State University–General Santos (MSU–GSC) Ladies’ Dormitories from the perspective of residents. Using a quantitative descriptive- correlational design, data were gathered from 200 dormitory residents through simple random sampling with a structured Five-point Likert-scale questionnaire. The study aimed to assess dormitory operations across facilities and maintenance, sanitation and safety, utilities and connectivity, dormitory services and administration, resident experience and satisfaction. Findings revealed that residents generally expressed satisfaction with the dormitory’s sanitation, safety, facilities, and maintenance, while moderate concerns were raised regarding utilities and administrative responsiveness. Regression analysis showed significant positive relationships between operational dimensions—facilities and maintenance, and dormitory services and administration. Results suggest that operational excellence greatly influences upkeep and responsive administrative systems. Residents highlighted the dormitory’s well-maintained functional facilities and efficient, fair, and responsive administrative services as the most influential dimensions shaping residents’ overall dormitory experience, but noted the need for improvements in internet connectivity, utility services, maintenance response time, and managing noise disturbances. Recommendations include strengthening internet connectivity and utility services, enhancing responsiveness to maintenance concerns, implementing measures to manage noise and disturbances, sustaining effective sanitation and safety practices, maintaining and improving administrative processes, and developing a long-term dormitory development plan.