Private Hospital Patients’ Discharge Efficiency and its Organizational Performance Towards Service Improvement Plan

Abstract

This study assessed the discharge efficiency of a private hospital in Laguna and its relationship with organizational performance, serving as the basis for a service improvement plan. Discharge efficiency was measured in terms of responsiveness, reliability, assurance, empathy, and tangibles, while organizational performance was evaluated through patient satisfaction, turnaround time, and reduction of congestion. A descriptive-correlational design was employed, with data gathered from hospital staff and patients using a validated survey instrument. Statistical analyses, including correlation and regression, revealed a significant positive relationship between discharge efficiency and organizational performance, with responsiveness identified as the strongest predictor of patient satisfaction and operational effectiveness. Findings highlighted areas for improvement such as interdepartmental coordination, communication clarity, and timeliness of discharge services. The study concludes that efficient discharge processes enhance patient experiences and optimize hospital resources, recommending structured staff huddles, monitoring response times, patient feedback mechanisms, and teamwork to strengthen hospital performance.