Yudelmo, Jupet Seriaco, Fernando Pendon III, Maricris Unico, Marilou Urbina, and Remedios Bucal. 2025. “Clients’ Feedback and Agents’ Performance on Service Delivery and Customer Satisfaction at Company X”. International Journal of Research in Interdisciplinary Studies 3 (6): 139-41. https://journal.ijris.com/index.php/ijris/article/view/170.