F. Momanyi, I. Mutwiri, and C. Wasiaya, “The Effect of Chatbots on Managing Brand Reputation among Commercial Banks in Kenya”, IJRIS, vol. 2, no. 8, pp. 23–36, Aug. 2024, Accessed: Nov. 16, 2024. [Online]. Available: https://journal.ijris.com/index.php/ijris/article/view/79