School Security Management Practices and Client Satisfaction Among Security Agencies: Basis for Action Plan

Abstract

This study assessed the relationship between security management practices and client satisfaction at Aplaya Elementary School in Santa Rosa City, Laguna. Using a descriptive-correlational research design, the research evaluated the levels of security management in terms of safety perception, response time, and training competence, as well as client satisfaction in terms of responsiveness, professionalism, and feedback handling. A purposive sample of 50 respondents—including parents, teaching, and non-teaching staff—was surveyed using a validated Likert-scale questionnaire. Statistical tools such as Pearson's Correlation Coefficient were applied to test the hypothesis. Results revealed a moderate to high level of implementation of security practices and high levels of client satisfaction. A significant positive relationship was found between security practices and client satisfaction, confirming that better safety protocols and professional conduct of security personnel enhance stakeholder trust and satisfaction. The study concludes with a proposed action plan to improve school security services and recommends institutional training, feedback integration, and consistent protocol implementation to further enhance the safety and satisfaction of the school community.